Cooling Clinic USA — Terms of Service

Effective Date / Last Updated: 12/14/2025

These Terms of Service (“Terms”) govern your use of the Cooling Clinic USA (“Cooling Clinic USA,” “Company,” “we,” “us,” or “our”) website, forms, communications, and HVAC services (collectively, the “Services”). By accessing our website, submitting a request, scheduling service, or receiving Services from us, you agree to these Terms.

If you do not agree, please do not use our website or Services.

1) Company Information

Business Name: Cooling Clinic USA
Phone: (954) 292-7150
Office Location: 4101 Ravenswood Rd, Suite 225, Fort Lauderdale, FL 33312

2) Scope of Services

We provide residential and commercial HVAC services, which may include (but are not limited to) repairs, installations, replacements, maintenance, diagnostics, emergency HVAC service, ductwork services, insulation services, new construction HVAC projects, and related heating and cooling work.

Service availability depends on scheduling, technician availability, location, and job conditions. We may decline or reschedule services if conditions are unsafe, inaccessible, unlawful, or outside our service capabilities.

3) Estimates, Diagnostics, and Job Conditions

3.1 Estimates

Any price estimate provided by phone, text, email, or online is a non-binding estimate based on information available at the time. Final pricing may change after inspection, testing, and confirmation of the actual issue, parts required, and site conditions.

3.2 Diagnostics / Trip Charges

Some service calls may require a diagnostic fee, trip charge, or minimum service fee. If applicable, we will disclose this prior to or at the time of service.

3.3 Unforeseen Conditions

HVAC work can reveal hidden or unforeseeable conditions (aging equipment, code issues, prior improper work, concealed duct leaks, electrical issues, inaccessible components, etc.). If new issues are discovered, we will explain the options and may require approval for any added work.

4) Scheduling, Access, and Customer Responsibilities

To perform Services, you agree to:

Provide accurate contact information and service details

Ensure clear access to the work area (including gates, lockboxes, codes, parking guidance, etc.)

Ensure electrical and related utilities are available where needed (unless the issue prevents it)

Secure pets and remove hazards near the work area

Inform us of known risks (mold, water damage, fragile surfaces, recent renovations, etc.)

If we cannot safely access or perform work due to site conditions, we may reschedule and/or charge a trip fee where permitted.

5) Permits, Code Compliance, and Inspections

Where required, permits and inspections may be necessary. Unless otherwise agreed in writing, the customer is responsible for costs associated with permits, municipal fees, and inspections. We will comply with applicable codes based on the scope of work performed.

6) Payment Terms

6.1 Accepted Payments

We may accept major credit/debit cards, bank transfers, checks, and other payment methods we make available.

6.2 Payment Due Date

Unless otherwise agreed in writing, payment is due upon completion of service (or as stated on the invoice). If we issue terms on an invoice, payment must be made by the date shown.

6.3 Late Payments

Past-due balances may be subject to late fees and/or interest as allowed by law, and we may suspend future service until the account is current.

6.4 Non-Payment

If payment is not made, we may pursue collection efforts, including third-party collections and/or legal remedies permitted by law. You agree you are responsible for reasonable collection costs where allowed.

7) Cancellations, Rescheduling, and No-Show Policy

Please provide at least 24 hours’ notice to cancel or reschedule when possible.
Late cancellations or no-shows may be subject to a fee to cover reserved time and dispatch costs (where permitted).

8) Warranty

We stand behind our workmanship for a limited period (if stated on your invoice). Unless otherwise specified:

Workmanship coverage may be limited in time and scope

Warranty does not cover pre-existing conditions, misuse, customer-supplied materials, acts of nature, or unrelated system failures

Warranty may be void if another contractor modifies or interferes with our work

Any warranty claims must be reported promptly after discovery

9) Limitations of Liability

To the maximum extent permitted by law:

Our total liability for any claim related to Services is limited to the amount you paid us for the specific service that gave rise to the claim.

We are not liable for indirect, incidental, special, consequential, or punitive damages (such as lost profits, loss of business, or loss of use).

Nothing in these Terms limits liability where such limitation is prohibited by law.

10) Communication Consent (Calls, Emails, and SMS Text Messages)

By providing your phone number or email address to us (including through our website forms), you consent to receive communications from Cooling Clinic USA related to:

Appointment confirmations and reminders

Technician arrival notices and service updates

Follow-up messages after service

Customer support and service-related notifications

Occasional promotional or educational messages only if you opt in

SMS Opt-Out

You may opt out of SMS messages at any time by replying “STOP” to any text message. You may also contact us directly to request removal from messaging.

Message Frequency and Rates

Message frequency varies. Message and data rates may apply depending on your carrier and plan.

No Sale of Phone Numbers

We do not sell, rent, or share your phone number with unrelated third-party marketers.

11) Website Use and Acceptable Conduct

You agree not to misuse our website or Services, including attempting to:

Interfere with site security or functionality

Submit false information or impersonate others

Use the website for unlawful activities

We may restrict access to the website if misuse is suspected.

12) Privacy Policy

Your use of the website and Services is also governed by our Privacy Policy, which explains how we collect and use data. If there is a conflict between these Terms and the Privacy Policy regarding personal data, the Privacy Policy controls.

13) Third-Party Links and Tools

Our website or communications may include links to third-party websites or tools. We do not control or guarantee third-party services and are not responsible for their content, policies, or performance.

14) Disputes and Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules.

If a dispute arises, you agree to first contact us to attempt to resolve it informally. If we cannot resolve it, disputes may be brought in a court of competent jurisdiction in Florida unless otherwise required by law.

15) Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top will reflect the current version. Continued use of our website or Services after updates constitutes acceptance of the revised Terms.

16) Contact Us

If you have questions about these Terms, contact us:

Cooling Clinic USA
Phone: (954) 292-7150
Office Location: 4101 Ravenswood Rd, Suite 225, Fort Lauderdale, FL 33312