COOLING CLINIC USA — PRIVACY POLICY

Last Updated: 12/14/2025

Cooling Clinic USA (“Cooling Clinic USA,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, how we protect it, and your choices when you use our website, contact us, schedule service, or receive our HVAC services.

By using our website or submitting information to us, you agree to this Privacy Policy.

1) Company Information

Business Name: Cooling Clinic USA
Phone: (954) 292-7150
Address: 4101 Ravenswood Rd, Suite 225, Fort Lauderdale, FL 33312

Service Areas: Miami-Dade County, Broward County, and Palm Beach County, Florida and surrounding areas.

2) Information We Collect

We may collect the following categories of information:

A) Information You Provide to Us

Name

Phone number

Email address

Service address / service location

Billing/payment information (if applicable)

Details about your service request, appointment preferences, and any notes you submit

Photos/documents you upload (if applicable)

B) Information Collected Automatically (Website Usage Data)

When you visit our website, we may automatically collect:

IP address

Browser type and device information

Pages viewed and interactions with the site

Date/time of access

Referring website/source

C) Communication Information

We may collect information related to your communications with us, including when you:

Fill out a booking/contact form

Call or text us

Opt in to SMS notifications

Email us or use chat/automation tools

3) How We Use Your Information

We use your information to:

Schedule and provide HVAC services

Respond to inquiries and customer support requests

Confirm, remind, or update you about appointments

Diagnose issues and provide recommendations

Send service-related messages by SMS, email, or phone

Process payments and maintain business records

Improve our website, operations, and customer experience

Comply with legal obligations

Marketing/Promotional Messages: We will only send promotional or educational messages if you have explicitly opted in.

4) SMS/Text Messaging & Email Communications

If you provide your phone number or email address, you may receive communications from us related to your request and services, such as:

Appointment confirmations and reminders

Service updates and follow-up messages after service

Customer support communications

Occasional promotional/educational messages only if opted in

Message Frequency / Rates

Message frequency varies based on your service activity. Standard message and data rates may apply depending on your carrier/plan.

Opt-Out

You can opt out of SMS at any time by replying “STOP” to any text message. You may also contact us directly to request removal.

Help

For help, reply “HELP” (where supported) or contact us using the details in Section 14.

Consent

Your consent to receive texts is not a condition of purchase or receiving services.

No Sale of Phone Numbers

We do not sell, rent, or share your phone number with unrelated third-party marketers.

5) How Customers Opt In (Consent)

You may opt in to receive communications (including SMS) by:

Submitting a booking/contact form and checking an SMS consent box (if shown)

Requesting communications by phone, SMS, or email

We may store opt-in records (such as form submissions, timestamps, and consent language shown at the time) in our systems/CRM for compliance.

6) Sharing of Information

We may share your information only as needed in the following situations:

A) Service Providers (Vendors)

We may share data with trusted providers who help us operate, such as:

Scheduling/booking tools

Payment processors

SMS/email delivery providers

CRM systems

Website hosting/analytics providers

These providers are required to protect your information and use it only to provide services to us.

B) Legal Requirements

We may disclose information if required by law, court order, or a valid government request.

C) Business Transfers

If we are involved in a merger, acquisition, or asset sale, customer information may be transferred as part of that transaction in accordance with applicable law.

We do not sell customer information to third-party marketers.

7) Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Improve website functionality and user experience

Analyze traffic and website performance

Understand user behavior trends

Personalize content (where applicable)

You can disable cookies in your browser settings. Some site features may not function properly if cookies are disabled.

8) Data Retention

We keep personal information only as long as necessary to:

Provide services

Maintain records for business, tax, and legal purposes

Comply with legal obligations

When information is no longer needed, we may delete or anonymize it.

9) How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards, such as:

Secure servers

Encrypted transmissions where applicable

Restricted access to customer data

No method of transmission or storage is 100% secure, but we work to protect your information.

10) Children’s Privacy

We do not knowingly collect personal information from children under 13. If we learn we collected such information, we will delete it.

11) Your Rights & Choices

Depending on applicable laws, you may have the right to:

Request access to personal information we have about you

Request corrections to inaccurate information

Request deletion of certain information (subject to legal/recordkeeping requirements)

Opt out of promotional communications

To make a request, contact us using the information in Section 14.

12) Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, content, or security.

13) Changes to This Privacy Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services means you accept the updated policy.

14) Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact:

Cooling Clinic USA
Phone: (954) 292-7150
Address: 4101 Ravenswood Rd, Suite 225, Fort Lauderdale, FL 33312