COOLING CLINIC USA — TERMS & CONDITIONS

Last Updated: 12/14/2025

Welcome to Cooling Clinic USA (“Cooling Clinic USA,” “Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, contact/booking forms, phone, email, SMS text messaging, and our HVAC services (collectively, the “Services”).

By using our website, submitting a form, requesting service, scheduling an appointment, or receiving Services from us, you agree to these Terms. If you do not agree, do not use our website or Services.

1. Company Information

Business Name: Cooling Clinic USA
Phone: (954) 292-7150
Office Address: 4101 Ravenswood Rd, Suite 225, Fort Lauderdale, FL 33312

Service Areas (South Florida):
We serve Miami-Dade County, Broward County, and Palm Beach County and surrounding areas.

2. Services Provided

We provide residential and commercial HVAC services, which may include:

HVAC Repair & Service

AC repair and troubleshooting (no cooling, weak airflow, system shutdowns, etc.)

Thermostat issues and system diagnostics

Airflow and performance inspections

Preventative maintenance (where applicable)

HVAC Installation & Replacement

New HVAC system installation

HVAC system replacement/upgrades

New construction HVAC projects (residential and commercial)

Ductwork & Insulation

Duct system repair and replacement

Airflow balancing and duct performance improvements

Insulation services (attic/duct-related where applicable)

Important: Availability depends on scheduling, technician availability, parts availability, travel distance, safety, and site access.

3. Services Not Provided

To avoid misunderstandings, we do not provide:

Plumbing services (pipes, drains, water heaters, etc.) unless specifically stated in writing

Septic pumping, maintenance, installation, or repair

Trenchless/no-dig drain line repair

If you need services outside our HVAC scope, we may recommend a specialized provider.

4. Customer Responsibilities

Customers agree to:

Provide accurate and complete information when requesting or booking service

Ensure safe and clear access to work areas (including gates, lockboxes, pets, parking, codes, etc.)

Inform us of known hazards (water damage, mold risk, electrical concerns, structural concerns, prior repairs, etc.)

Maintain safe working conditions for our technicians

We may refuse, pause, or postpone service if conditions are unsafe or inaccessible.

5. Estimates, Pricing & Authorization

Estimates are based on information available at the time and may change after on-site inspection or diagnosis.

Emergency/after-hours service may be billed at higher rates.

If additional issues are discovered after work begins, we will communicate changes and obtain approval before proceeding whenever reasonably possible.

6. Payments & Billing

Payment is due at the time of service unless otherwise agreed in writing.

Accepted payment methods may include cash, credit/debit cards, bank transfer, or other methods we specify.

Unpaid balances may incur late fees and/or collection costs where permitted by law.

If payment is not received, we may suspend future service and pursue lawful remedies to collect amounts owed.

7. Cancellations, Rescheduling & No-Shows

You may cancel or reschedule at least 24 hours in advance when possible.

Same-day cancellations and no-shows may result in a service/trip charge.

If emergency/urgent dispatch has already occurred, a fee may still apply.

8. Warranty Policy

We may offer a limited workmanship warranty for certain services. Warranty terms (length and scope) vary by job and may be communicated at the time of service and/or on your invoice.

Warranty coverage does not apply if:

The customer or a third party alters, tampers with, or modifies our work

Damage is caused by misuse, neglect, abuse, or failure to follow care instructions

Issues arise from pre-existing conditions or unrelated electrical/structural problems

HVAC equipment is significantly aged or damaged beyond reasonable repair expectations

Manufacturer warranties may apply to parts/equipment installed and are subject to the manufacturer’s terms.

9. Limitation of Liability

To the fullest extent permitted by law, Cooling Clinic USA is not liable for:

Pre-existing system issues or structural/electrical defects

Hidden defects within walls, ceilings, ductwork, or equipment that were not reasonably discoverable

Property damage occurring before our arrival

Failures caused by old, corroded, or improperly installed systems that predate our work

Indirect, incidental, consequential, special, or punitive damages (including loss of use, lost income, or business interruption)

Our total liability for any claim relating to Services is limited to the amount paid for the specific service at issue.

10. Website & Booking System Rules

By using our website or online booking system, you agree not to:

Submit false, misleading, or fraudulent information

Attempt to interfere with the website’s functionality or security

Use the website for unlawful purposes

We may update, modify, suspend, or discontinue any part of the website or booking system at any time.

11. SMS & Email Communication Consent

By providing your phone number and/or email (via our website, booking form, or other communication channels), you consent to receive communications from Cooling Clinic USA, including:

Appointment confirmations

Appointment reminders

Service updates and technician status notifications

Follow-up messages after service

Occasional promotional or educational messages only if you have explicitly opted in

You understand and agree:

Message and data rates may apply depending on your carrier plan

Message frequency may vary based on your service activity and preferences

You can opt out anytime by replying “STOP” to any SMS message

For help, reply “HELP” (or contact us directly)

Consent is not a condition of purchase or service

We do not sell or share your phone number with third-party marketers

12. How Customers Opt In to SMS

Customers may opt in to receive SMS messages by:

Submitting a website contact/booking form and providing a phone number and agreeing to the SMS consent statement/checkbox

Requesting service communications by phone, SMS, or email where applicable

We store opt-in data in our systems as proof of consent.

13. Privacy & Data Handling

We collect only the information necessary to:

Respond to inquiries

Schedule and complete services

Provide service-related updates and reminders

Maintain accurate service and billing records

We do not sell personal information to third-party marketers. Please review our Privacy Policy for more details.

14. Refund Policy

Due to the nature of HVAC service work, refunds are not guaranteed.

Refunds, adjustments, or re-work may be considered if:

There is a clear workmanship issue directly related to work we performed

The issue is reported within the applicable warranty/service period

Refunds do not apply to:

Diagnostic/inspection fees

Dispatch/trip charges

Work impacted by pre-existing/unrelated system issues

Each request is evaluated case-by-case.

15. Service Limitations & Risk Acknowledgment

You acknowledge:

HVAC systems can be affected by age, installation quality, prior repairs, and building conditions

Additional issues may be discovered once work begins that were not visible during initial inspection

Some repairs may require additional parts, labor, or follow-up visits based on availability and system condition

We will communicate significant findings and request approval before additional billable work where possible.

16. Intellectual Property

All website content (text, logos, graphics, images, layout, and design) is the property of Cooling Clinic USA or its licensors and is protected by applicable intellectual property laws. You may not copy or reuse content without prior written permission.

17. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

18. Changes to These Terms

We may update these Terms at any time. Updates will be posted on our website with an updated “Last Updated” date. Continued use of our website or Services after changes constitutes acceptance of the revised Terms.

19. Contact Information

For questions about these Terms & Conditions, contact:

Cooling Clinic USA
Phone: (954) 292-7150
Address: 4101 Ravenswood Rd, Suite 225, Fort Lauderdale, FL 33312